Processes and best practices related to team and client communication

Overall philosophy for communication - async as a preference, include as much detail as possible in every message, escalate to sync

Conventions for mentioning people

Conventions for sync escalation - allows people to prioritise their own time but react if another member of staff is blocked

Methods:

• Email
• IM
• Screen Share
• Google Meet / Hangout (https://support.google.com/meet/answer/9055488?co=GENIE.Platform%3DDesktop&hl=en)
• Slack

Be explicit with the action you expect someone to take in response to Comms. Don't just forward an email, forward with "FYI no action required" or "Can I get your opinion please?"

Transparent emails a la buffer?

I'd maybe like to try avoiding Slack if we can or only using the free version. Calls can be made using G Meet and we shouldn't be relying on Slack's history to keep track of anything. Conclusions of conversations should be logged somewhere - even if it's just copy and pasting into a permanent (organised) storage.